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| Terms & Conditions |
How to contact us
Please contact us at
info@thinkmusic.co.uk
Alternatively, you can call us on
0845 456 1015 in the UK,
or internationally on 0044 845 456 1015.
Write to us at:
Think Music Ltd
310 Worple Road
Raynes Park
London
SW20 8QU
United Kingdom.
Should you need to make a complaint or comment, contact us at info@thinkmusic.co.uk. We will acknowledge your complaint within 7 working days and keep you fully informed of our progress with regard to solving the problem. We will make every effort to effectively resolve the complaint as quickly as possible and to your satisfaction.
Payment details
We accept Solo, Visa Electron, Switch, Delta, Visa, Mastercard and JCB.
You must ensure that you are fully entitled to use that card when you provide the details to Think Music Ltd. You may send your credit card information via the internet, phone, or in the post.
You can also pay by cheque through the post. Your goods will be despatched when the payment has cleared.
For orders made from the UK or the European Union, VAT at the current prevailing rate will be added. All other orders are VAT free.
Images
Images are for illustrative purposes only. All copyright(s) remain legal property of rightful owner.
What to do if goods are damaged in transit
Please email us or phone on 0845 456 1015 to arrange return of goods damaged in transit.
If there is visible damage to your package, you must sign and make a note on the couriers paperwork with a brief explanation of the damage discovered and inform
info@thinkmusic.co.uk immediately.
Returning Goods Faulty within 28 days.
In the unlikely event that an item we sell you is faulty, you are legally entitled to a full refund providing you report it to us within 28 days of receipt. Return the item to us intact with all packaging, manuals, accessories etc.
Faulty items returned outside of 28 days will be subject to manufacturers’ warranty arrangements, which may entail a repair being performed. (N.B. Second hand items are not under guarantee, but we do make sure they are in working order brefore they leave us).
You may be required to contact the manufacturer directly in order to confirm there is a physical fault. This in no way affects your statutory rights and is to speed up the faulty items return process.
Returning goods for warranty repair outside 28 days
A warranty repair is offered for most faulty goods purchased which you have had for more than 28 days.
When Think Music Ltd accepts the return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. Due to the logistics involved, it may take several weeks for an item to be received by Think Music Music, repaired and returned back to you.
We may ask you to talk directly to the manufacturer to speed up the repair process, but remember for warranty repair work we rely on the manufacturer and only act principally as a courier, however be assured we will do everything reasonably possible to speed up the process and keep you informed.
Incorrect goods received
If you have received an incorrect product then we will arrange for return and refund or replacement. Contact us to arrange a return and replacement or refund. NB. We can not accept returns or refund any copyrighted book, CD or Videos.
Missing items from the orders
An order may be shipped in multiple boxes and each box will have its own consignment number and packing slip.
Each Courier box has a separate consignment number. For example, an order for two keyboards will come in two boxes with two separate consignment numbers and packing slips.
If items are physically missing from a box then please check for signs of packaging damage or tampering. Also remember that physically small items can sometimes be hidden within the internal packing.
If some parts are missing, then our normal procedure is to collect and refund the item.
However, if it is a small item, it may be better to send you the missing part, therefore please email info@thinkmusic.co.uk with the details of the missing item. Anything delivered with an item missing is eligible for full return at our expense within 28 days of purchase.
Distance Selling Regulations for returns
In accordance with the Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000)
you have a 'cooling off' period, i.e. a right to cancel your order after receipt of goods.
This is nothing to do with the Sale of Goods Act which deals with faulty products. If your purchase is faulty, we will deal with this under our normal returns procedure.
These regulations only apply to purchases by consumers and not business purchases.
If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full credit, without restocking fee, subject to the following conditions:
The item(s) is in stock condition i.e. as delivered with no seals broken.
Consumables cannot be returned unless they are completely unopened.
You return within seven working days of receipt of the item(s).
The goods are not made to the consumer's specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
The goods are not software which are unsealed.
You pay the return freight charges, either using our collection system or by using a method of your own choosing.
These regulations do not apply to business customers.
The Distance Selling Regulations were introduced to give mail order/on-line customers the same rights they would have if they had purchased from a shop, over the counter. This does not mean that this can be interpreted as a 'trial purchase' scheme. It should also be noted that consumers have to exercise a duty of care towards the products as no financial penalty should be incurred by a reseller accepting goods for return under this legislation. Re-delivery charge is £20, unless the goods have been returned to us because they were not collected from the courier depot for 5 days after the address was carded. In this instance the delivery charge is the same as original, but does not include the free delivery offer. NB. for items that are cancelled before shipment are subject to a 5% admin charge.
Should you have any further questions please email info@thinkmusic.co.uk with the details.
Delivery in the UK including Channel Islands
We will endeavour to deliver your products within five business days from the date on which your credit card is charged. Minimum order £5.00. For all UK orders of less than £200 a delivery is charged at cost. Delivery costs are clearly displayed as you place your order. Delivery costs and times to certain regions may vary.
Delivery to international locations
CURRENTLY UNAVAILABLE
Delivery will take a little longer at 10-14 business days following the date on which your credit card is charged. There may also be extra delivery costs to pay. If you are ordering outside the European Union, you will automatically be responsible for paying all applicable duties.
Back Orders
If the item you order is not in stock, we will either place it on back order for you, or offer you the nearest alternative product. However you can cancel an order within 24 hours of placing it, if both options are unacceptable.
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